We are hiring a Technical Support Engineer (Junior or Mid-Level) with a good understanding of web development and cloud services. You’ll assist in maintaining our systems, support users, and ensure smooth coordination between local operations and our global technical team.

Key Responsibilities

• Support day-to-day operations of the Lenks.ai platform within Saudi Arabia.
• Troubleshoot and resolve basic technical issues related to video conferencing and backend services.
• Coordinate with remote teams for deployments, bug fixes, and feature rollouts.
•  Monitor performance and provide feedback to developers on platform issues.
• Assist with testing and QA for local user experiences.
• Provide clear documentation and support to local enterprise customers.
• Translate user requirements between Arabic and English when needed.

Requirements

•  Basic to intermediate knowledge of Next.js and Node.js.
•  Understanding of web applications and how video conferencing tools operate.
• Exposure to customer support or enterprise IT troubleshooting.
•  Familiarity with Google Cloud Platform (GCP) is a plus.
• Comfortable working in Linux environments and using developer tools.
•  Good understanding of REST APIs and browser debugging tools.
• Fluency in Arabic and English (spoken and written) is mandatory.
• Strong communication skills to collaborate with remote teams.
• Must be a Saudi nationality.

Preferred Skills (Not Mandatory)

• Experience with CI/CD or GitHub workflows.
• Knowledge of containerization (Docker) is a bonus.

Soft Skills

• Organized and able to multitask across time zones.
• Curious, proactive, and a quick learner.
• Able to take initiative and follow through without micromanagement.
• Friendly team player who can bridge technical and non-technical discussions.

Compensation

• Competitive salary based on experience
• Growth opportunities within a scaling startup
• Flexible hours and learning opportunities